Frequently Asked Questions

Currently there is a Bitfrex bot on the market called Bitfrex Bot Mini that also has an unlocked version called Bitfrex Bot Full. The second one, recommended for investors with more experience.
Both bots use the same strategy, but their configuration modes can offer totally different results. For this reason they are offered as different products.
The base price of the Bitfrex Bot Mini is $497. Single and life payment made in bitcoin. However, thanks to our partnership with the broker RoboForex, you can get it for only $297. To find out how to get this 40% discount, go to the "Members Area".
On the other hand, the Bitfrex Bot Full can be yours for $597. Single and life payment made in bitcoin. However, thanks to our association with RoboForex, you can get it for only $ 397. To find out how to obtain this discount, go to the "Members Area".
In addition, you will get up to an extra 17% discount on your purchase, if you take two Bitfrex Bot Mini or Full at the same time.
In any case, we recommend to always be attentive to the "Members Area" and the official Telegram channel, as there may be any type of specific promotion for the acquisition of any of the Bitfrex Bot products.

Not at all. Bitfrex will not charge you more than the purchase of the product. Everything derived from its function, belongs to you.

Yes. Not only there are different bots, such as the Bitfrex Bot Mini and the Full, but there are also 2 types of each of these bots.
Once registered in the "Members Area", you will have the option to buy bots that operate with FIAT (USD or EUR) or do it with bitcoin (BTC). This refers to the type of currency that the bot will use to make the operations.
This means that, depending on the type of bot you buy, you will deposit FIAT or BTC in your broker in order for the bot to operate with your capital.
You have to be careful not to confuse the type of currency that the bot will use to make transactions, with the currency pairs in which your bot will operate. That you are operating with a BTC bot (in which you will deposit bitcoin to operate), does not mean that it will work buying and selling currency pairs in which the BTC is present.
Regardless of the type of currency you deposit to operate (FIAT or BTC), you can configure your bot to buy and sell any type of currency pairs. As for example EUR/USD, USD/GBP, USD/AUD, etc.

The purchase is made through the virtual office to which you have access when you complete the registration. You will find step-by-step instructions to do it.
In the virtual office you will also find support, tutorials and tools that will be useful to you.
You can register for free by clicking HERE.

Bitfrex will send you the bot file and complete instructions of instalment (PDF and vídeo), to the email with which you registered in the back office. Following the instructions, it won’t take more tan 20-30 minutes to let it running.
The delivery could last 24-96 hours since you complete the payment.

No. You install it from your computer, but you will hire a VPS to install it on it. A VPS is a remote server that is on 24 hours a day with an internet connection.
What it means is that you will have a computer "in the cloud" where your bot will be working. This way you will not have to keep your computer turned on. The bot will work independently.
The VPS will represent your only cost at the time of having the bot working. It is an external cost to Bitfrex that will be about $ 12 per month. Bitfrex, when installing your bot, will recommend the best VPS for you to register in it easily.

Although the installation instructions are very detailed and no one has had any problems with them, there are customers who find it more difficult to finish the process to leave their bot running or simply prefer not to invest time in it.
For this reason, Bitfrex offers an installation service that will be carried out by the Technical Department. You can simply buy it and wait for it to be installed and leave it running.
If you wish, you can request the installation from your "Members Area". It has a cost of $ 17, paid in bitcoin.

The only commercial relationship you have with Bitfrex is the purchase of the bot. It is delivered to you and you install it so that it starts to operate. From the delivery, the bot is yours. You can use it under the recommendations given by the company, or modify them at your whim. Always under your entire responsibility.
Bitfrex will not handle or have deposits of the money with which you wish to operate. Your money will remain in a broker for the bot to operate with it.
Bitfrex does not take responsibility of the wins or loses that you may have with your bot. Bitfrex has just sold you a software that had great past performance, but it can never be guaranteed, even though it’s using the same strategies, that the same will happen in the future.

A broker is a kind of bank that is licensed to operate in the Forex market. You will deposit your money there and link your bot with it so that it starts to operate.
As in a bank, your money is 100% available. You can remove it at any time you need it. Both your initial contribution and the benefits you get. Think exactly as if you had them deposited in a bank account.

Don’t worry about that. In the process of buying the bot, Bitfrex will recommend you the brokers that best adapt to your demand and necessities. Bitfrex will guide you through the registration and deposit process.

In the case of the Bitfrex Bot Mini, aside from the cost of the bot itself (detailed above), Bitfrex recommends having in your broker account, $1500-$2000 (or its equivalent in bitcoin in the case of selecting a BTC bot) for each currency pair you want to work with.
In the case of Bitfrex Bot Full, there are many different configurations when putting the bot to work. For this reason we can not advise a minimum amount of capital, as it will depend entirely on these configurations.
If what you want is to refine and optimize your strategies, the ideal thing is to go through the section of “Backtest and MyFxBook”.
The backtest will show you the past results of each configuration and currency pair operating with the Bot Mini and Bot Full. The MyFxBook accounts, show you current results of Bitfrex own accounts operating with each configuration and currency pair exposed.
We consider of vital importance that you download and read the PDF "How to read a backtest. Configurations and recommendations". There you will learn to interpret results and, above all, you will understand how to determine the minimum capital that you must deposit in a broker account to operate with a bot with a specific configuration. Download it HERE.

A pair of currencies are the two currencies used to make a commercial operation of buying and selling in Forex.
The Bitfrex Bot will operate with the currency pairs that you indicate. Bitfrex puts at your disposal the backtests (past results) of the currency pairs that are considered proven and that can give the best and most stable long-term returns, linking them with the Bitfrex Bot.
These are currently 5: EUR/USD, EUR/GBP, GBP/USD, EUR/JPY and USD/JPY.
You can check for yourself the past results to make a better decision. You can find them in the Backtest section.

It’s a question without a certain answer. Your earnings or losses will depend on the Forex market; on the number of currency pairs with which you operate, as well as of which pairs you choose; and, in the case of using the Bitfrex Bot Full, what type of configuration you set to operate. The Forex market is a live market in which you can have gains or losses.
If what you are looking for is an estimate, you should support yourself in all the data that we offer in the web section of "Backtest and MyFxBook".
The backtest will show you the past results of each configuration and currency pair operating with the Bot Mini and Bot Full. The MyFxBook accounts, show you current results of own Bitfrex accounts operating with each configuration and currency pairs exposed.
Remember that you can operate several currency pairs in the same bot. But before doing so, make sure you understand everything in the PDF "How to read a backtest. Configurations and recommendations". There you will learn to interpret results and, above all, you will understand how to determine the minimum capital that you must deposit in a broker account to operate with a bot with a specific configuration. Download it HERE.
With all, keep in mind that trading in Forex involves risks. There will always be the possibility of losing, partially or totally, your deposit. Above all, if bad banking is done.

No. The gain is determined by the number of currencies with which you operate and the result that the bot has daily making the purchase-sale actions with them.
This means that a bot that has $4500 available to operate will generate the same benefit as one bot that has $6000 if it is trading with the same number of currency pairs and the same configuration.
If, for example, a bot generates you $100- $120 per week operating with one determined currency and determined configuration, it will not matter if that account has $4,500 or $6,000 available. The benefit will continue to be $100- $120 per week.

Yes. Increasing the available balance in the broker account, will allow you to have a greater margin at the time of trading and thus minimize your risk.
Bearing in mind that the money that is in the broker is 100% available and you can withdraw it whenever you want, it never hurts to leave some additional capital to operate while you do not need it.
The important thing when using the Bitfrex Bot, is the peace of mind they can give you while they operate for you daily. The ideal for this is to give them the most capital to operate as possible and minimize the risk to the maximum.
To understand all this correctly, we recommend you to download and read the PDF "How to read a backtest. Configurations and recommendations." There you will learn to interpret results and, above all, you will understand how to determine the minimum capital that you must deposit in a broker account to operate with a bot with a specific configuration. Download it HERE.

You can do it from any device (computer, mobile, tablet ...), through the MT4 application.
Bitfrex will guide you when installing it. From there you can see all the operations you do daily and check the results minute by minute.

From the moment you install the bot following the instructions and indications that Bitfrex will give you, your bot will work from the first minute.
Keep in mind that the Forex market is only open during the week.

The bots are practically the same in terms of results, as long as they are trading with the same currency pairs and configurations.
The only difference is that the economic results are going to be generated in dollars or euros (in the case of a FIAT bot), or in bitcoin (in the case of a BTC bot).

Bitfrex is always working on developing new products and improving their bots. This means that they will be offering, over time, better products and more sophisticated bots than the basic Bitfrex bot, called Bot Mini.
When considering the Bitfrex Bot Mini a finished product and that perfectly exerts its function, free upgrades will not be implemented. There will be updates with more features and configurable options, which may even be considered different bots.
There will come, aditionally, different bots for sale that will use different strategies and allow the user to obtain other results.

From your virtual office, you can always access to contact support for any question, either technical or of basic operative. You can also use the Telegram channel @bitfrexsupport, to solve doubts of all kinds. Bitfrex takes customer service very seriously and will always be a priority. This FAQ, should be able to solve many of the doubts that you may have initially. We recommend that you take some time to read it from top to bottom.

Bitfrex Bot operates in the Forex market. This is a purely speculative market and, obviously, it has its risks. There will always be the possibility of losing, partially or totally, your deposit.
Bitfrex Bot does a great risk management, but can not assure you any kind of results. Crises and financial hecatombs can create great volatility in currency pairs for a short period of time.
Being prepared for these moments, depends exclusively on you. Follow the recommendations that Bitfrex will give you. It will always suppose a great increase to the security of your capital, to make a good banking management. "Putting on more, will never be too much".

The bot is independent of the company. Once you buy the product and install it, it is yours and only yours. Your configuration will remain intact and operational for a lifetime.
It's as if you had paid someone to program the bot for you. In this case, the risk is zero.

Each account is personal and non-transferable. It goes to the buyer's name and the broker will only allow you to create the account to one name, which will require an identity verification.
However, you are free to share the benefits with whomever you want.
From Bitfrex we advise you to avoid these groups due to, mainly, the taxation of your accounts. In the end it will generate tedious and unnecessary bureaucracy, which would not be carried out if each one had their own bot operating in their own broker.

Yes. Whether you have a purchased Bitfrex Bot or not yet, simply by being registered in the "Members Area", you can recommend the purchase of any Bitfrex Bot product to other customers.
Bitfrex Bot economically rewards users who promote and sell their products. It does so through 2 types of bonuses: Commission for Direct Selling and Commission for Multiple Direct Selling.
To know all the details of the compensation plan that Bitfrex Bot offers for the recommendation of its products, download the PDF "Compensation Plan" by clicking HERE.

No. Your bot is personal and non-transferable. As we mentioned before, you are free to share the profits you generate with whomever you wish. But once your Bitfrex Bot is linked to your broker account, it can not be changed to another in the name of another person.

You are totally free to do so, although we recommend you to be careful about it. Thieves and hackers always look for exposed victims.
What is strictly prohibited is to promise gains, both minimum and maximum; exaggerating results, or talking about operating safely, since trading in the Forex market is always risky.
If it is detected and proved that a user is doing any of these things (both in social networks or physically), you are in danger of having your future commission for sale canceled.
Our Compliance Department takes a very rigorous approach to keep the Bitfrex image clean. No one who breaks it will be overlooked.

Bitfrex Bot has been developed by Japanese traders with more than 15 years of experience in the financial markets.
Through partnerships with entrepreneurs, they distribute the sale of their product and brand around the world.

We can not talk about the technical development of the products of other companies. The vast majority of these bots work with perishable algorithms that work based on compliance with certain market requirements. They usually need continuous updates and are not always accurate.
Bitfrex Bot is based on fundamental algorithms, which work in all types of market scenarios. Although improvements will be made to the base product, this is already a finished product that is based on calculations suitable to operate indefinitely over time.

Bitfrex does not accept returns of the product once the payment has been made.

In each country, the regulations are different. The best thing you can do is ask a financial advisor to keep you informed about it.

Bitfrex Bot is an independent advantaged affiliate of RoboForex, a broker with numerous international awards and 800,000 clients in 169 countries.
Negotiations between both companies have allowed Bitfrex Bot to offer large discounts (up to 40%) to its customers if they use this broker when using bots.
To access this discount, you only need to create your broker account through the registration link that you will find in the purchase instructions within the virtual office (member area) of Bitfrex Bot.

Bitfrex Indicator is a product designed for manual trading lovers. It’s installed in your MT4 account and signals you to enter the market, both buying and selling, with a high percentage of success.
It is a mixture of two indicators that, when they match, send you Push alerts to your MT4 or mobile phone to open an operation.
The market sends signals, Bitfrex Indicator detects them and warns you to take advantage of them!
You can get it from $47 with a lifetime license.



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